What can you do if you don’t have an engineer on-site or anyone with the technical knowledge to dismantle, clean or make minor part replacements to your production equipment? For many factories this is a reality and one that leaves them open to costly production downtime.
To help in this situation we offer a reliable servicing and maintenance programme that will suit any type or size of facility using our equipment. Read on to learn how we look after our customers…
Helping a Customer Out of a Jam
One of our customer’s in the food industry had a dilemma, their long serving Technical Engineer had reached his time for retirement and the business had no one to fulfill this Engineering role. In the interim, our Aftermarket Team stepped in while the organisation found a suitable new recruit. Losing a long-standing, valuable member of your team comes with the added drawback that they also take all of their wisdom and expertise with them.
“Our on-site engineer retired, we were sad to lose him, along with his years of knowledge and experience. As a temporary fix, we arranged a 6 monthly maintenance programme for our food manufacturing production line. This also included spare parts and a health-check. Matcon even agreed to carry out on-site maintenance at at a time to suit, reducing the risk of production downtime.”
Additionally, when the company finally found a suitable candidate, the Matcon Service Account Manager trained the new recruit on how to use, clean and maintain their systems along with how to replace basic spare parts.
There Are Benefits to Having an Engineer Onsite
Your equipment has been installed, Matcon have trained your team and given advice on the specific up-keep of your equipment. The aim is to have a technical engineer onsite that we have imparted the knowledge to continue caring for your machinery between our visits to reduce downtime and call outs.
Depending on their experience some engineers will be able to replace spare parts and carry out other more advanced support procedures.
Each engineer has different specialisms and skills, but an onsite Technical Engineer, trained by Matcon, can usually cover the following:
- Equipment maintenance & checks
- Correctly clean regime
- Machinery adjustment
- Replacement of spare parts
- Operator training
In some facilities a full-time employee looking after production is essential, but this doesn’t mean that we’re not available for advice and support. We pride ourselves on always being on hand before, during and after an installation. We want you to get the most out of your investment, so offer our full support and guidance throughout the life of your production line.
If a Full-Time Onsite Engineer Doesn’t Suit Your Business
Having a full-time technician onsite is not always feasible. For this reason we provide clients with a choice of Service Agreements tailored to suit differing needs.
Our tailored Service Agreements have the following benefits:
- Optimum machinery performance
- Minimised downtime
- Extended lifecycle of production equipment
- Worldwide availability of spares
- Training of your staff
- Direct access to the latest technology
- Notice of changes in legislation
- Full inspections and reports for auditory purposes
- Spare part discounts
You also have direct access to Matcon original spare parts which offer tested and reliable components that help to protect your investment. Typical benefits include:
- Express lead times
- Full availability of parts
- Compliance to the highest safety levels
- Continuous design and material improvements
We have support teams situated all over the world, so we can access your site quickly if you have a problem that urgently needs resolving. Our experienced technical teams are here to help.
If you’re looking for support to help onsite personnel or you are unsure of what support you need click the link below to request at call back from your Service Account Manager.