At Matcon we are committed to achieving total customer satisfaction before, during and after the installation of your IBC system.
We want you to make the most of your investment so we support you by offering a full range of original spares and a Maintenance Service.
Matcon's Aftersales team are dedicated to providing technical assistance and guidance. Please contact our team via the form below or view our Frequently Asked Questions.
COVID-19: Matcon position and preparations
The Matcon team appreciate that the situation with COVID-19 is continually changing, however, please be assured that we will continue to support you. We are continuously monitoring and planning in order to remain responsive to our customer’s needs, whilst also protecting the health and safety of our employees.
Using original spare parts ensures reliability and helps to protect your investment.
We develop, test and update our equipment components to ensure you have the best to keep your equipment running smoothly.
We strive to keep delivery times to a bare minimum as we are mindful of the costs of downtime.
Regularly serviced equipment delivers greater efficiency & reliability compared to equipment that is left to run without attention.
Our service engineers have worked on projects all around the world, giving them a breadth of knowledge and experience that ensures exceptional service.
Contact the team to discuss developing a preventive maintenance plan.
No business can ever afford to stand still, we appreciate this fact and have developed a number of upgrade packages.
Our Account Managers are in an ideal position to provide advice on upgrades that will enable you to maintain your competitive edge.
We have cost effective packages available for the Discharge Station.
If you require technical assistance with a Matcon product or component then please contact the team.
You can also review the FAQs below which address most of the common questions we are asked.
Alternatively, complete the form below to raise a query with our support team.
This would indicate an internal air leak and requires the hopper to be stripped down.
The equipment cannot be used in this current state.
It is normal for the hydraulic motor to be started to maintain the clamping pressure whilst the blender is rotating, however, this should be only a limited number of times.
If the motor is heard to frequently start and stop then it is an indication of an oil leak and the seals will need to be replaced.