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Our Global Aftersales & Support Team At Your Service

Published on 09 August 2021

Matcon Aftersales Team

At Matcon we are focused on offering best-in-class customer service before, during and after the installation of your equipment. We want to ensure you get the best performance from your investment, so it is essential that the equipment is kept in optimum operating condition.

Our Aftermarket team is 100% dedicated to providing a customer experience that sustains long-term partnerships with our clients, providing a wide variety of on-site support that can be tailored to your individual requirements.

Meet the Aftermarket & Support Team

Andy Bichan - Aftermarket Manager

Andy Bichan B&WHaving over 13 years of experience with Matcon equipment, Andy started with Matcon as a Service and Commissioning Engineer before taking on roles in Project Management and Operations. With a proven track record of developing strong customer relationships, Andy now has overall responsibility for aftermarket and service in the EMEA, SEA and Pacific regions and supports our customers based in Scandinavia. Andy can be contacted by email or via the contact us form on the Aftersales page.

UK and Ireland

Ian Hands - Service Account Manager

Ian Hands 2021-B&WMatcon’s extensive customer base across the UK and Ireland is now served by Ian. With technical and commercial knowledge of Matcon spanning over 10 years, Ian is well-suited to support our clients with guidance on areas such as production continuity, risk management and system optimization. Contact Ian by email

Tom Ladbrook - Service Engineer

Tom Ladbrook B&W

Tom has significant experience and application knowledge of Matcon equipment, as well as a track record in providing exceptional service to customers in our core industries. This stands him in good stead in his new role as UK & Ireland Service Engineer. If you have a question for Tom, then please get in touch via email



Chris Dempster - Service Account Manager

Chris Dempster blog imageWith over 20 years experience working with Matcon equipment, Chris is well placed to provide you with clear, experienced advice and support. Always approachable and sensitive to customer needs, Chris ensures that he always provides appropriate guidance and assistance. Contact Chris on email


Oliver Falk - Service Engineer

Oliver Falk-B&WWith Matcon continually looking to improve our levels of aftermarket support, we have welcomed Oliver Falk as our new Service Engineer supporting our European, Middle East and African clients. Based in Southern Germany, Oliver is ideally located to carry out aftermarket activities such as service, preventative maintenance & technical support. Contact Oliver on email


Jaki Billy - Internal Sales Manager


Based in our NJ office, Jaki goes the extra mile to ensure our customers keep the correct spares on their shelves and keep up with the latest standards through maintenance and service programs to eliminate downtime and guarantee their systems are always running at optimum performance. Reach out to Jaki on email

Dan Veilleux - Service Optimisation Engineer

Dan-V-Sq Dan’s broad knowledge of Matcon products, along with his solid understanding of the needs of customers, provides the perfect platform to ensure existing installations are optimized through technical support, equipment refurbishments & upgrades, preventative maintenance plans and training programs. To contact Dan for guidance and assistance, email

India & Bangladesh

Nagendra Babu - Aftermarket & Application Support

Nagendra Babu-B&W1

With experience as a Field Service Engineer for over 5 years, Nagendra was promoted to his current position taking on  the responsibility for Aftersales & installation support for the India & Bangladesh region. To contact Nagendra for assistance with site & aftersales support, email or visit the Matcon Aftersales page.

Aviroon Kanungo - Field Service Engineer

Aviroon Kanungo-B&WAviroon began with Matcon early 2021 and his role encompasses providing Site Installation & Commissioning support to customers across mainland India & Bangladesh, as well as carrying out routine maintenance checks and service visits. To contact Aviroon, please get in touch via email

Kuldip Mochi - Assistant Manager - Aftermarket & Application Support

Kuldip Mochi-B&W1We have welcomed Kuldip to the Aftermarket & Applications support team, to further enhance our aftersales support offering to our extensive customer base located across India & Bangladesh. If you have a question for Kuldip or would like some assistance, then please do not hesitate to get in touch via email

China, Taiwan & Hong Kong

Nino Shen - Service Engineer

NinoBW-1Nino supports Matcon customers across the mainland of China, Taiwan and Hong Kong. Nino's role includes the provision of technical support & advice,  maintenance checks and service activities. If you have a question for Nino then please get in touch via our Chinese website and complete the Aftersales contact form or email Nino direct on

South East Asia & Pacific

Lou Tria - Service Account Manager

Lou T B&WLou's in-depth technical knowledge of Matcon systems gained over the past 20 years means he can always offer the appropriate level of guidance and support whatever your process needs across Australia, New Zealand, and the South East Asia region. If you have a question for Lou then please get in touch via email

Contact the team

With our support teams situated all over the world, we can reach your facility quickly if you have a problem that urgently needs resolving. Our experienced technical teams are here to help.

If you’re looking for support to help onsite personnel or would like to set up a maintenance program, click the link below to get in touch with your local Service Account Manager.


Contact Your Local Service Account Manager  Speak to us about spare parts and servicing your Matcon equipment  Contact the Matcon team
Posted by Matt Baumber
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Topics: Equipment Maintenance, Aftersales