Customer Service


At Matcon we are committed to achieving total customer satisfaction before, during and after the execution of our projects. This commitment is supported throughout the organization and often exceeds contractual obligations - we take customer service seriously.

Matcon can provide you with a comprehensive range of services, including:

 

Training at Matcon Group LtdCommissioning

  • New Systems
  • "Re-Commissioning"
  • Validation Support
  • Third-Party Equipment

Training

  • Operator, Maintenance or Supervisory
  • Onsite or Offsite
  • Tailored to meet individual needs

IBC Spare PartsSpares

  • Individual items
  • Complete kits and packs
  • Recommended stock items

Service

  • "Onsite" or "Return to Base"
  • Emergency Response Contracts available (12/48 hour response cover)
  • Express Refurbishment Service
  • Service Exchange Units

Preventative Maintenance

  • Preventative Maintenance Contracts available to help keep your Matcon system operating at peak performance

Upgrades

  • ATEX Compliance
  • Equipment and system upgrades
Services Video