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Product Lifecycle Management

Our Product Lifecycle Management approach is intended to give our customers a clear understanding of equipment support throughout its working life. By identifying lifecycle stages early, we can help organisations plan maintenance activities, future upgrades, and long-term operational requirements.

The information below outlines the support available at each phase of the product lifecycle and provides guidance on ageing equipment, obsolescence, and future support considerations.

To find your specific model take a look at our Product Phase Finder.

	Phase A	Phase B	Phase C	Phase D
	Currently manufactured	No longer manufactured <15 years old	No longer manufactured >15 years old	Obsolete - no longer manufactured
TECHNICAL SUPPORT & APPLICATION INFORMATION	Full support	Full support	Limited support	No support
PREVENTATIVE MAINTENANCE	Full support	Full support	Limited support	No support
CALL OUT REPAIRS	Full support	Full support	Limited support	No support
SPARE PARTS	Full support	Some parts may require custom build	Critical spares only	No support - routine consumables only
UPGRADES	Full support	Some upgrades can be supported	No upgrades - help to identify alternatives	No upgrades - help to identify alternatives

Product Lifecycle Policy

Our lifecycle management policy is designed around industry best practices and provides a clear understanding of the support available for Matcon equipment throughout its service life. Equipment status is determined by factors such as length of time since an item was last manufactured, the availability of spare parts, and the level of service, technical support, and upgrade opportunities available.

We like to work closely with our customers to help them plan ahead and develop effective upgrade strategies when equipment approaches the end of its lifecycle. Supported by our global team of specialists, we can help ensure a smooth transition that protects productivity and supports future growth.

A downloadable copy of our Product Lifecycle Policy can be found below.

Phase	Description
Phase A Currently manufactured	Models are currently manufactured Technical Support and Applications Information available Service support options – Preventative or Call Out Spare Parts are available Upgrades are possible Routine consumables are available
Phase B No longer manufactured <15 years old	Models are no longer manufactured and less than 15 years old Technical Support and Applications Information available Service support options – Preventative or Call Out Spare Parts are available - some may require custom builds Some Software upgrades are available Some Hardware upgrades are possible Routine consumables are available
Phase C No longer manufactured >15 years old	Models are no longer manufactured and are over 15 years old Limited Technical Support and Applications Information Limited Service support options – Preventative or Call Out Critical Spare Parts are supported - some may require custom builds Routine consumables are supported No upgrades are available Help is given to find alternatives
Phase D Obsolete - no longer manufactured	Products are no longer manufactured No Technical Support and Applications Information No Service support Spare Parts are not available - only routine consumables are supported No upgrades are available Help is given to find alternatives

Please note: Systems & spares that have not been directly supplied by IDEX MPT, Matcon, or an endorsed Agent/Distributor cannot be supported.

Product Lifecycle Management

Phases of Equipment Life

Product Lifecycle Policy

Product Phases Explained

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